Showing posts with label IIBF BCSBI&CS. Show all posts
Showing posts with label IIBF BCSBI&CS. Show all posts

Sunday, 27 October 2019

Bcsbi recollected questions on 26.10.2019

Bcsbi recollected questions on 26.10.2019


1) Reason for termination of Bank customer relationship
2) where we can not perform right of set-off
3) net worth formula:
Capital + reserve - accumulated loss and depreciation like option
4) once a bearer always a bearer meaning
5) bank display on their website list of unclaimed deposit account:
Name and account no
Name and address
Name, address and account no
6) not a feature of social media marketing
Sharing experience
Giving opinion
Passive participation
Exchange of information
7) if 5L to 25 L loan then processing time
8) Active listening
9) quality of good listener
10) find odd one mobile banking services modes
IVR / SMS/ USSD/ STK Like
11) find odd one, features of holder in due course

12) find odd one, good delivery of services
Speed/ concern / accuracy  like that
13) wrongly issue credit card and charge 100. What BO will fine
100 + double the amount charged

Sunday, 28 April 2019

All IIBF Certifications PDFs in single link Updated on April 2019

All IIBF Certifications PDFs in single link

Read corresponding  IIBF book 1st Macmillan / Taxmann.

These all materials are extra information to get knowledge.

All the best

Certified credit officer/Professionals
https://drive.google.com/file/d/1UuxDdXjdmPYiMa05SPgXQe1ZjuQ4e8bh/view?usp=sharing

MSME
https://drive.google.com/file/d/10zBkmliUC7170ZzgceaslAHeGXQd1-vF/view?usp=sharing

KYC AML:
https://drive.google.com/file/d/10mB6kpvV3CZ7UhUvXKnbFs2z_KUJu2IT/view?usp=sharing

BCSBI
https://drive.google.com/file/d/1Bdlk9P7in93ua_xusXgtwj0-USU3ALRV/view?usp=sharing

CAIIB ABM
https://drive.google.com/file/d/1NXM9K5pNJps-euhZR0TbV6Zz87zFK8gA/view?usp=sharing

CAIIB IT
https://drive.google.com/file/d/1Pj5vev_yk78BvAM6PTr-2wiRRXUDeiXH/view?usp=sharing

Certified Treasury Professionals:
https://drive.google.com/file/d/1Ojzmwijq9oqLoWWba0uWhzMzZwYdlYws/view?usp=sharing

Digital banking
https://drive.google.com/file/d/1EYj0XBI3-7_P9zq24WgPSFNkU6uJsEDz/view?usp=sharing

Forex Individual
https://drive.google.com/file/d/1jiyi1IiOI1W0r9u1aIFw0RH1U3jAOxNE/view?usp=sharing

Forex Operations
https://drive.google.com/file/d/1-ToWV33bJ4mKv20nNkQoLNw7z8bHwpuU/view?usp=sharing

Cyber Crime and fraud management
https://drive.google.com/file/d/16pwzqhxEBDYGq1SgUlXExhYXmWzCujmm/view?usp=sharing

Information System for Bankers
https://drive.google.com/file/d/1Xs8ywGhueRM4RToIRehfB5Od3YC0m7yM/view?usp=sharing

International Trade Finance
https://drive.google.com/file/d/11yfB3mpE51VPViNvOGcbDVIA3_i8r4wq/view?usp=sharing

IT SECURITY
https://drive.google.com/file/d/1plGml38MO1MBebPdTpC5pGEvh7rdqDfe/view?usp=sharing

Microfinace
https://drive.google.com/file/d/1mo-Pz-zoylEUKG21eKhRFJMcrbwv3RNb/view?usp=sharing

Risk In financial services
https://drive.google.com/file/d/1TdRYKQ34PGLtcnmnF83brpVHp2kEHUT9/view?usp=sharing

Certified Audit  Professionals:

https://drive.google.com/file/d/1gzaqFOz97-yNdL-COsYUkka0MTTaB9xF/view?usp=sharing








Saturday, 20 October 2018

Bcsbi recollected questions on 20.10.2018

Recollected questions of BCSBI on 20-Oct

1. No PF for MSME units limit
2. Waiver of collateral up to what limit
3. Consumer forum are....
4. Award max. limit by BO
5. Appeal against award time limit for consumer
6. Customer delight
7 Cases relating to F/S and E/S (nomination)
8. Powers of CEO of BCSBI
9. Holder in due course means
10. Question on Marketing of services
11. Recover agents questions
12. NI Act questions
13. Sick units MSME questions

By Arshad mirza
14. OVD question
15. BCSBI objective
16. Working capital assessment for MSME by Projected Turnover method
17. Skill development initiatives questions
18. Moratorium period for skill development
19. Shifting/closing of branch notice period

Sunday, 16 September 2018

Bcsbi recollected questions on 15.09.2018

BCSBI recollected question.
15-09-2018 (Many are Repetitive)

1) Educational loan for 3.5 lakhs what is percnt margin?
2) Guarantor ask bank for customer details, will bank provide?
3) A is a customer want deposits Rs. 10000 on 10-05-2017 to Mr. B account, where bank got information that Mr. B have died on 8-05-2017, what would should bank do?
4) FCNR accounts can be opened for a period of maximum?
5) Which one of the following is not a structural difference between marketing of goods and services?
Intangibility/inseparability/Homogeneity/perishability?
6) If bank is not responding to a complaint within how many days’ customer should escalate the matter to Banking ombudsmen?
7) Who has authority to approve research activities in BCSBI?
8) Function of Chief Executive Officer in BCSBI
9) BCSBI rating of member banks is using a scoring scale of
10) As per BCSBI Code regarding Do Not Call registry
11) Change in interest rate on loan products will be informed within?
12) As per BCSBI Code, for collection of dues customers should be contacted between
13) As per BCSBI Code, in case of inoperative/dormant accounts prior to when customer should have informed about this.?
14) In case a return cheque is lost in transit what should bank do?
15) In case of a cheque issued by B to A, amount in figures is Rs. 10,000 and in words is ten thousand which is strike off and written as five thousand.
16) Alteration is duly signed by B. In that case, what bank should do?
17) As per BCSBI code, bank will return all securities/documents/title deeds to mortgaged property of the repayment of all dues
18) though customer has guaranteed someone whose ac is in other branch, can bank retain his property?
19) For a MSE unit to be classified as a sick unit, for what
20) In small accounts, balance at any time should not exceed ----------
21) In order to provide customer satisfaction, bank should
22) Governing Council has max no of member?
23) After 2017 maximum amount claimed in Banking Ombudsman?
24) Bank receive a chq, where everything written in pen except signature in pencil, what bank will do?
25) Power of CEO of BCSBI?
26) Quasi Judicial
27) A gave a chq to B ,who is in different location and after a day A wants to see his chq as he cant recall which amount he had paid..what bank would do ?
28) A comes to Bank with a Minor to open Current account ..what bank do ?
29) What is the % security in MSE loan
30) Maximum collateral free loan amount in MSE

Wednesday, 12 September 2018

BCSBI

BCSBI::
Key Commitments: Important rights of the customer are covered under the BCSBI Code, which are:
• Right to fair treatment
• Right to transparency, fair and honest dealing
• Right to suitability of services
• Right to privacy
• Right to grievance redressal and compensation
Functions: The functions of BCSBI cover three areas, which are:
• It ensures bank’s commitment to minimum standards of service to individual customers in relation to products and services offered by the bank.
• It protects individual customers in their day to day operations
• It persuades member banks to be voluntarily compliant to the code
Applicability of the code: The Code is applicable to different products and services offered by banks, such as:
• Deposits
• Loans and advances
• Payments
• Cards
• Third party products
• Digital Products
• Miscellaneous services
Provisions of the Codes: Time lines are laid down in the Codes for certain services/functions of banks, which are:
• Closure of accounts – 3 working days
• Transfer of accounts – 3 working days
• Issue of duplicate DDs – 14 days
• Customer complaint redressal – 30 days
• Settlement of deceased customer’s accounts – 15 days
• Choice of changing type of account – 14 days
• Documents/Securities/Title deeds return on closure of loan accounts – 15 days
Information – Transparency: It is mandatory under the BCSBI guidelines for banks to maintain transparency in their dealings with customers through different channels, such as:
• Notice Board in the branch
• Contacting the branch or Helplines
• Bank website
• Asking the designated staff / help desk
• Referring to the tariff schedule at the branch / website
Monitoring the Code of Compliance: The role of BCSBI in monitoring the compliance of banks with the guidelines is clearly defined by:
• Ensuring a Code Compliance officer at each Controlling office above the level of the branch
• Obtaining an annual statement of compliance
• Visiting branches of member banks to verify code implementation
• Studying the customer complaints
• Analyzing orders from Ombudsman to find any service deficiencies
How you can involve with BCSBI codes?
• As an employee at branch level, you can comply with BCSBI Codes in all areas of branch functioning, by:
• Ensuring a Help desk/Helpline at the branch
• Ensuring the display of your branch name and contact number of the Code Compliance Officer
• Displaying the name and address of the Banking Ombudsman
• Customers need to be treated with utmost care so that they are not forced to resort to complaints. As an employee of the bank, be aware of all the products and services of the bank so that you can engage with the customers appropriately and be aligned with BCSBI guidelines.

Sunday, 19 August 2018

Bcsbi recollected on 18.08.2018

Recollected questions on memory based on CS&BCSBI ON 18Aug 2018

1. OVD not for Identy
A. Narega card
B. Rasan card
C. Pan
d. Passport
2. White Label ATM Operated by
Ans. NBFCs
3 BSBDA Small account maximum balance any time
And. 50k
4. BSBDA Small maximum withdrawal in month
10k*, 25k, 50k, 100k
5. What is not a checkpoint in Power of attorney

6 As On 2017 maximum amount awarded by Banking Ombudsman?
Ans. 20 lakhs
7. How many female members in district forum under COPTA?
Ans one
7. Right of appropriation deal under which?
Ans. Indian contract Act
8. A 15 year student minor customer doesn’t avail which facility?
Ans. Overdraft Loan
10. Deceased claim should be settled & payment within?
Ans. 15 days
11. What is the maximum period of FCNR A/C ?
Ans. 5 years
12. In core banking full form of CORE?
Ans. Centralised Online Real-time Exchange.
13. How different MSME code conduct from general banking code
A.Fair deal with customer B. Transparency
C. Letter of credit
D. Loan against gurntee

14.one customer default you call to customer, customer said you meet at restaurants near by his office for paid his dues what should collection agent do
1. Meet at restaurants
2. Ask to meet at their .home when he convenient
3. Ask to came at bank and deposit his dues
15. One customer not paid EMI collection agent call him then he Knowing her mother expired 8 day ago what collection agent to
1. Meet Thier home and condolence after ask her EMI
2. Ask for deposit her EMI
3. condolence only
 16. How many day before intimate to customer when change branch address or close Branch
Ans. 2 month ago
17.If interested rate cahnge what option to customer
Ans. Switch account without paying any revised charge within 60 days
18 Can cheque signed by pencil if all cheque written by pen
19. If Cheque amount in word rectified and initial done by issuer what should you do
1. Call to customer and verify after encash
2. Dishonored
3. Ask to presenter to take full signature on overwriting
4. Encash directly

20. Gurnishee order received 10k customer account balance 11k type of account minimum balance need 3 k how deal you
21. Income tax officer came want a customer statement how to deal you
1. Ask to take letter from appropriate authority
2. Not provided
3. Provided
22. A teacher have salary account want to know about risk category for the purpose of educate to students about risk category of customer how you deal .
23. What is benifts of good service for bank
24. What is not included in customer service rank model
1. Customer feedback
2. Complaints
3 survey
25. What impact of automation in banking due to less intra-personal relationship between Small customer or staff
1.Increse satisfaction or less complaints
Decreased satisfaction or increase complaints
26. What is means customer "delight"
27-28 Power of CFO of bcsbi 2 questions
29.Notice period for shifting branch
30.Notice period for changing interest
31 . Special crossing cheque 2 questions
32. Cheque endorsement 1 Questions
33. Maximum MSME loan without colletral
1. Retail banking covered
     1.Home loan 2. Personal loan. 3. Education loan. 4. Credit car
Ans. all 1 to 4

2. Which organisation give to allow bank’s entry in to insurance business?
Ans. RBI
3. White paper ATM CARD issued by?
Ans. NBFCs
4. What are benefits of Demat account?
   1. Easy &convenient 2. Smooth &immediate transfer 3. No stamp duty 4. Minimise paper work
Ans. All of them (1to 4)
5As On 2017 revised amount awarded by Banking Ombudsman?
Ans. 20 lakhs
6. How many female members in district forum under COPTA?
Ans one
7. If an applicant apply a Education laon of rs 3.5 lakhs margin will be?
Ans. Nil
8. Right of appropriation deal under which?
Ans. Indian contract Act
9. A minor customer doesn’t avail which facility?
Ans. Overdraft Loan
10. Deceased claim should be settled & payment within?
Ans. 15 days
11.which is not a valid OVDs for identity of customer?
Ans. Rasan card
14. What is the maximum period of FCNR A/C ?
Ans. 5 years
15. In core banking full form of CORE?
Ans. Centralised Online Real-time Exchange.

Recollected questions on memory based on BCSBI IIBF EXAM ON 18Aug 2018
16.what is universal banking?
Ans. A company offering a wide range of financial services
17.in manufacturing unit of MSEs what is minimum projected turnover for working capital?
Ans. 20%of projected annual turnover
18. CFO of BCSBI appointed by?
Ans. Governing council
19.A cross cheque has to be routed through an account with the cross named bank . Which type of crossing?
Ans. Special crossing
20.A SHG customer want to open a account. KYC document required by bank?
Ans. Kyc required only operating authority members of SHG.
21. What are the benefits of demat account?
      a.Easy &convenient way to hold securities
      b. Smooth &Immediate transfer
       c. No stamps duty
        d. Minimise your paper work
Ans. All of them (a to d)
22.facility of instant credit of out station cheque should be raised to ——-?
Ans. 5000
23. What is the instant cash payment by teller counter of the bank?
Ans. 10000
24. In Small account what is the limit of cash withdrawal during the month?
Ans. 10000
25. In small account what is minimum balance at any point of time?
Ans. Should not exceeding 50000
26.RBI set up CPPAPS. What is its evaluation?
Ans . Customer end
27.consumer forum is a ———?
Ans . Quasi judicial mechinery
28. Time schedule for disposal of complaint during——?
Ans. 21days
29. Governing council should not more than members?
   a. 3.  b. 4.  c. 5 d.6
Ans.  D 6
30. For rating the members bank which parameter is not used by BCSBI?
  a. Transparency.  b. Customer feedback
   c. Customer complaint. d. Information dissemination
Ans. c. Customer complaint

Sunday, 12 August 2018

All IIBF Certifications PDFs in single link

All IIBF Certifications PDFs in single link

Read corresponding  IIBF book 1st Macmillan / Taxmann.

These all materials are extra information to get knowledge.

All the best

Certified credit officer/Professionals
https://drive.google.com/file/d/1FplMEaDGqO901bQESuIMfmS0spej2p5B/view?usp=sharing

KYC AML
https://drive.google.com/file/d/1NhyU5b-q7SomdRD_kuyxwhO0lSVvlp8v/view?usp=sharing

MSME
https://drive.google.com/file/d/1pozMYe4F0moF-5dyAzhB_0BcaPIsqZYr/view?usp=sharing

BCSBI
https://drive.google.com/file/d/1vk4exeJW2PQM93gwDNsnvNGWj2uh7JMC/view?usp=sharing

Digital Banking
https://drive.google.com/file/d/1M5jr0a84pgqilJgJsBiZZe6FJBwDsuqi/view?usp=sharing

Foreign exchange Individual
https://drive.google.com/file/d/1jDQsTKSl54UrXC0gvBhiGv5V1tduk5Zj/view?usp=sharing

International Trade Finance
https://drive.google.com/file/d/1vYgdwbTVazkjv_2U7ppfAL2yfmsG295l/view?usp=sharing

Information system banker
https://drive.google.com/file/d/1yySCTA2aFwdeNDgTny9XlIB0x7IIG3SD/view?usp=sharing

IT security
https://drive.google.com/file/d/1XNLaHz4QNLCvHIH_MMuYjNqo7Cw7q2EY/view?usp=sharing

Prevention of cyber crime & fraud exam
https://drive.google.com/file/d/1GArx9JZAWOHH-fK8WvuEZSgqxjZgl_jG/view?usp=sharing

Certified Treasury Professionals
https://drive.google.com/file/d/1ZzUVI4CttHW_yNRO1DG4KSf9IAhZiCIm/view?usp=sharing

RISK in financial services
https://drive.google.com/file/d/134OS-POYOZaBLeEjFWLlAbhbFGKPWoPM/view?usp=sharing

Microfiance
https://drive.google.com/file/d/1bm27bcMA_NFUgdxbIJCJOlHLFinNA_rF/view?usp=sharing

CAIIB ABM 300 Case studies

https://drive.google.com/file/d/12voUk6-ubSI2PH0hKX6_trTf6T7wwdh2/view?usp=sharing

CAIIB  Elective IT pdf
https://drive.google.com/file/d/1x4RoW7L2Ub2VOFiAMVjjW7wV0aEtz6Gj/view?usp=sharing

FOREX OPERATIONS PDF

https://drive.google.com/file/d/19Qi4HjcLbca1X3P9ad_x3wESF1OOiqi7/view?usp=sharing

Certified Accounts and Audit pdf

https://drive.google.com/file/d/15hLGNIICS4p8IKUEsjAEPfmZJ-cm9lvO/view?usp=sharing

https://drive.google.com/file/d/1zoloZKNR2-UsBGIf0gw1ErhD0F2Y9mHW/view?usp=sharing





Sunday, 5 August 2018

BCSBI Recollected questions on 04.08.2018

BCSBI Recollected questions on 04.08.2018

1.Banker customer relationship 2 question
2.Punishment of cheque bouncing
3.Can cheque signed by pencil
4.Banking ombudsman max award
5.Gurnishee order
6.Power of appropriation
7.Power of CFO of bcsbi
8.Codes for msme customer 5 question
9.Ni act 2questions
10Corpa dist level how many female member

11.Transfer of account in another branch

12.Notice period for shifting branch
Notice period for changing interest

Tuesday, 24 July 2018

Some important acts

#Some_Important_Acts

🔴NEGOTIABLE INSTRUMENTACTS -1881

⚫Section 4 :- Promissory Notes
⚫Section 5 :-Bill of Exchange
⚫Section 6 :- Cheque
⚫Section 13 :- Negotiable instrument
⚫Section 123 :- Cheque Crossed Generally
⚫Section 124,126 : -Cheque Crossed Specially
⚫Section 130 : -Cheque bearing Not Negotiable
⚫Section 118 :- Presumption as to Negotiable instrument

🔴RESERVE BANK ACT (RBI ACT 1934)

⚫Section 17 :- Define Banking Business
⚫Section 18 :-Deals With Emergency Loan To Bank
⚫Section 22 :-Exclusive Rights To Issue Currency Notes In India
⚫Section 24 :-Maximum Denomination a Note Can Be Rs 10,000
⚫Section 26 :- Describe The Legal Tender Character of Indian Bank Notes
⚫Section 28 :-Form Rule Regarding The Exchange Of Damaged and imperfect Notes
⚫Section 31 :-In India only RBI or the central government issue and accept promissory notes that are payable on demand
⚫Section 42 :-Every schedule bank must have an average daily balance with RBI

🔴BANKING REGULATION ACT -1949

⚫Section 10 :-Power of RBI to appoint chairman of banking company
⚫Section 11 :-Recruitment as to minimum capital and reserve.
⚫Section 12 : -Regulation of Paid of capital, authorized capital,voting rights of shareholder
⚫Section 21 :-To control advances by banking company
⚫Section 21(A) : - Rate of interest charged by banking company
⚫Section 22 :- license of banking company
⚫Section 23 :-Restriction on opening transfer of business
⚫Section 29 :-Account and balance sheet
⚫Section 36 :-Power of central government to acquire banking company in a certain case
⚫Section 44 :-Amalgamation of banking company
⚫Section 47 :-Power of RBI to impose penalty

🔴Some Other Important Acts Related To Banking -

⚫SBI ACT: -1955
⚫SBI SUBSIDIARY ACT: - 1959
⚫DICGC ACT :- 1961
⚫EXIM ACT: - 1981
⚫NABARD ACT: - 1981
⚫RRB ACT: - 1976
⚫NHB ACT: - 1987
⚫SIDBI ACT :- 1989
⚫SARFASI ACT :- 2002
⚫FEMA ACT: - 1999
⚫CREDIT INFORMATION CORP :- 2005
⚫PMLA ACT: -2002


TYPE OF CUSTOMERS


TYPE OF CUSTOMERS

In this Chapter, for the convenience of study, types of Borrowers have been classified as under:
1. Individual
2. Partnership firm.
3. Hindu Undivided Family
4. Companies
5. Statutory Corporations
6. Trusts and Co-op Societies
7. Limited liability Patnership
One of the essential elements of a contract is “capacity of the parties to Contract”.
The Bank while dealing with an individual should ensure that he is competent to enter into contract. An individual is not competent to contract and money lent to him cannot be recovered in the following circumstances:
a) If an individual is a minor:
A person is minor in the eyes of the law if has not attained the age of 18 years under Indian Majority Act and the age of 21 years, if he/she is a ward, under the Guardians and Wards Act. The money lent to a minor cannot be recovered, if the minor fails to repay. Exception to this is a contract with a minor for supply of necessaries to the minor. If a Bank lends money to a minor to meet expenses for purchasing necessaries of life, then bank can recover the money from the estate of the minor.
b) If an individual is not of sound mind:
According to the Contract Act, if a person is not of sound mind, then he is incompetent to enter into a contract. The Act says that a person at the time when he makes the contract, he is not capable of understanding it and of forming a rational judgment as to its effect upon his interests, will be considered that he is ‘not of sound mind’. Hence, a contract would be invalid if it is proved that the time of entering into contract, the person was not in sound state of mind and could not understand what he was doing and could not understand the implications of entering into the contract.
c) Disqualified persons:
If a person is disqualified by the law in respect of his capacity to contract, then the contract entered into by such a person cannot be enforced. For example, a person might have been declared as insolvent under the Insolvency law. As long as the person continues to be undischarged insolvent, he cannot enter into contract.
2. PARTNERSHIP FIRM
‘Partnership Firm’ is another entity with which a Banker deals with in the course of his business. Partnership firm is governed by Indian Partnership Act 1932. A partnership is the relation between persons who have agreed to share the profits of a business, carried on by all or any of them acting for all. The relationship between partners is governed by partnership deed which can be written or unwritten.
Legal Position of a partnership:
A partnership is not distinct from its partners. The liability is joint and several. It means that they responsible for the act of the partnership firm in their capacity as partner as well as individual. The Indian Partnership Act 1932, provides for registration of the partnership and it is necessary that a Banker dealing with partnership firm, should verify as to whether the firm is registered or not. This would help him to know all the names of the partners and their relationship.
Authority of the Partners:
Section 19 of the Indian Partnership Act 1932 deals with the implied authority of a partner as an agent of the firm; and Section 22 deals with the mode of doing act to bind the firm. In view of the provisions of Section 19 and 22, it should be noted that the act of a partner shall be binding on the firm if done:
a) in the usual business of the partnership;
b) in the usual way of the business; and
c) as a partner, i.e. on behalf of the firm and not solely on his own behalf.
Business of partnership firm: Mode of Operation
Rights and duties of the partners are determined by Partnership Deed. It provides for opening of bank accounts, borrowing powers, signing of cheques etc. Generally there may be a managing partner, who conducts business on behalf of other partners. While dealing with partnership firms it should be ensured that business is conducted as per partnership deed. If the Managing Partner does not have power to conduct certain transaction, then it should be ensured that consent of all partners is obtained.

Partnership firm and transaction in immovable property:
Section 19 of the Indian Partnership Act 1932 states that a partner cannot effect transfer of immovable property of the firm unless expressly authorized. While taking mortgage security of firm’s immovable property, it should be ensured that the partner creating mortgage is expressly authorized to create mortgage. If the partner has no authority to create mortgage, then the banker should ensure that all the partners jointly create the mortgage.
Insolvency of the firm:
The banker on receiving notice of insolvency of the firm must immediately stop further transaction in the account irrespective of the fact that the account is in credit or debit. In case there is a credit balance, and the banker does not intend to set off the same against the dues in any other account, then the balance has to be handed over to the official receiver appointed by the Court or as directed by the Court. In case the account is in debit then the banker would be required to prove his debt before the Court and thereafter will be entitled to receive the same from the Official Receiver either in full or as per the dividend declared by the Court.
Insolvency of the Partner:
If at the time of insolvency of one of the partners the firms account is in credit then the same can be operated by the other partners, but the banker should obtain a fresh mandate and all previous cheques issued by the insolvent partner may be paid provided the other partners confirm the same. In case the account is in debit then further transactions in the account should be stopped.
Death of a partner:
In case of death, the principles, as stated* in the case of Insolvency of a partner, applies.
3. JOINT HINDU FAMILY (JHF) or HINDU UNDIVIDED FAMILY (HUF)
Joint Hindu Family is an entity of customary law among Hindus. This is governed by personal laws. In Bengal and other parts of erstwhile Bangal province, a Hindu Undivided Family is governed by Dayabhaga Law. In other parts of India, it is governed by Mitakshara Law.
Constitution of a Joint Hindu Family:
A Joint Hindu Family consists of male members descended lineally from a common male ancestor, together with their mothers, wives or widows and unmarried daughters bound together by fundamental principle of family relationship. The Joint Hindu Family is purely a creature of Law and cannot be created by act of parties.

in so far as he manages the family property or business or looks after the family interests on behalf of the other members. The Managership of the JHF property comes to a person by birth and he does not owe his position as Manager on consent of the other co-parceners. The liability of the Karta is unlimited, whereas the liability of the co-parceners is limited to their shares in the Joint Family Estate.
Powers and Duties of the Manager
A Manager or Karta of a Joint Hindu Family has the following powers and duties:
Powers:
i. Right to possession and management of the joint family property.
ii. Right to income from the joint family property
iii. Right to represent the joint family
iv. Right to sell the joint family property for family purpose.
Duties:
v. Duty to run the family business and manage the property for the benefit of the family
vi. Duty to account the income from the joint family business and property.
Banker and his dealings with Joint Hindu Family
i. A banker dealing with JHF, should know the Karta of the family.
ii. Banker should ensure that Karta of the Joint Hindu Family deals with the Bank and borrows only for the benefit of Joint Family Business.
iii. The application to open the account must be signed by all the members and all adult members should be made jointly and severally liable for any borrowings or if the account gets overdrawn.
4. COMPANIES
A Company is another type of customer, which a banker deals with. A company is a juristic person created by law, having a perpetual succession and Common Seal distinct from its members. A Company depending upon its constitution is governed by various laws.
Basic Law Governing Company:
In India Companies are governed by Companies Act, 1956. All the companies are required to be registered under Companies Act, 1956.
The Business and objectives of a company are known by two important documents called Memorandum of Association and Article of Association. Therefore for the formation of company these documents are essential.
Memorandum of Association
The Memorandum of Association is charter of a company. Its purpose is to enable the shareholders, creditors and those dealing with the company to know its permitted range of business.
Memorandum of Association of a company contains the following details among others:
i. Name of the company
ii. Place of the business of the company
iii. Objects of the Company
iv. Name of the first Directors of the company
v. Share capital of the company
Articles of Association
Articles of Association are rules and regulations governing the internal management of the company. They define the powers of the officers of the company. Articles of Association are subordinate to Memorandum of Association and it contains the following details among other things:
i. Number of Directors of the company
ii. Procedure for conducting meeting of shareholders, Board of Directors etc.
iii. Procedure for transfer and transmission of shares.
iv. Borrowing powers of the company
v. Officers of the company and other details
Types of Companies:
A. Private Company:
According to Section 3 (1) (iii), a Private Company is one which contains following provisions in its Articles of Association:
i. Restriction on the right to transfer its shares.
ii. ii. Limitation on number of members to fifty excluding the people, who are employees and ex-employees of the company.
iii. iii. Prohibition as to participation by General public in its capital requirements.
iv. B. Public Company:
v. A Public Company is one which is not a Private Company i.e. a Public Company does not have any restrictions of the Private Company and its main features are as follows:
vi. i. Shares are freely transferable.
vii. ii. No restriction on number of members
viii. iii. Public at large can participate in its share capital.
ix. The Public Company can be further classified as
x. (a) Limited Liability Company – Liability is limited to the share in capital.
xi. (b) Unlimited Liability Company – Liability of the members is unlimited
xii. (c) Limited by Guarantee - liability is limited to the amount guaranteed
xiii. C. Government Company:
xiv. A company in which Central Government or State Government or both has not less than 51 % of share capital.
xv. D. Statutory Companies:
xvi. There are some companies established by an act of Parliament. These are called Statutory Corporations. For example, State Bank of India is established under State Bank of India Act, 1955. Nationalised Banks are established under Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970.
xvii. E. Other Companies:
xviii. Besides the above, Companies Act, 1956 classifies companies on the basis of time, place of incorporation and nature of working into the following categories:
xix. i.Existing Company:A company existing already before the coming into force of Companies Act, 1956.
xx. ii.Foreign Company: A company registered in a Foreign Country.
xxi. iii.Holding Company: A company owning more than 50 % of share capital in another company or a company which can appoint majority of Directors in another company.
xxii. iv. Subsidiary Company: it can be seen that when there is a holding company the other company is called Subsidiary Company.
xxiii. 5. OTHER TYPE OF CUSTOMERS
xxiv. (i) Clubs, Societies, Schools:
xxv. These bodies are usually governed by Companies Act or co-operative Societies Act and function within the ambit of those laws. For example clubs can be registered either under the Companies Act, 1956 or under Societies Registration Act or Co- operative Societies Act. In the case of lending to these bodies a Banker should study the bye-laws, rules and regulations applicable to them and ascertain the legality of lending to them.
xxvi. (ii) Trusts:
These are governed by Indian Trusts Act, 1882, if they are Private Trusts and if they are public trust, they are governed by Public Trusts Act or Religious and Charitable Endowments Act, if they are Trusts of Hindus and in the case of Muslims they are governed by Wakf Act.
A Banker dealing with Trusts should acquaint himself with the respective laws applicable to them and shall ensure that his lending is within the ambit of those laws.

(iii) Trustee:
The Trusts are managed by Trustees. The powers and duties of the Trustees are either provided in Trust deed or regulated by the respective laws applicable to such Trusts. For example in the case of Public Trusts, Charity Commissioners, or Commissioner of Endowments appointed by Government has power to supervise the activities of the Trusts. The Trustee of Muslim Wakf is called Mutawali and his conduct and function is regulated by Wakf Board. Therefore a Banker dealing with a Trust should ensure that all the permissions required for taking a loan is obtained from the respective Government authorities.

7. Limited Liability Partnership :

Limited Liability Partnership (LLP) is a new corporate structure that combines the
flexibility of a partnership and the advantages of limited liability of a company at a low
compliance cost. In other words, it is an alternative corporate business vehicle that
provides the benefits of limited liability of a company, but allows its members the
flexibility of organizing their internal management on the basis of a mutually arrived
agreement, as is the case in a partnership firm.
Owing to flexibility in its structure and operation, it would be useful for small and
medium enterprises, in general, and for the enterprises in services sector, in particular.
Internationally, LLPs are the preferred vehicle of business, particularly for service
industry or for activities involving professionals.


Tuesday, 17 July 2018

Customer service in banks as per RBI circulers

Customer service in banks

1. Introduction

Customer service has great significance in the banking industry. The banking system in India today has perhaps the largest outreach for delivery of financial services and is also serving as

an important conduit for delivery of financial services. While the coverage has been expanding day by day, the quality and content of dispensation of customer service has come under

tremendous pressure mainly owing to the failure to handle the soaring demands and expectations of the customers.

The vast network of branches spread over the entire country with millions of customers, a complex variety of products and services offered, the varied institutional framework – all these add

to the enormity and complexity of banking operations in India giving rise to complaints for deficiencies in services. This is evidenced by a series of studies conducted by various committees

such as the Talwar Committee, Goiporia Committee, Tarapore Committee, etc., to bring in improvement in performance and procedure involved in the dispensation of hassle-free customer service.

Reserve Bank, as the regulator of the banking sector, has been actively engaged from the very beginning in the review, examination and evaluation of customer service in banks. It has

constantly brought into sharp focus the inadequacy in banking services available to the common person and the need to benchmark the current level of service, review the progress periodically,

enhance the timeliness and quality, rationalize the processes taking into account technological developments, and suggest appropriate incentives to facilitate change on an ongoing basis

through instructions/guidelines.

Depositors' interest forms the focal point of the regulatory framework for banking in India. There is a widespread feeling that the customer does not get satisfactory service even after

demanding it and there has been a total disenfranchisement of the depositor. There is, therefore, a need to reverse this trend and start a process of empowering the depositor.

Broadly, a customer can be defined as a user or a potential user of bank services. So defined, a ‘Customer’ may include:

· a person or entity that maintains an account and/or has a business relationship with the bank;

· one on whose behalf the account is maintained (i.e. the beneficial owner);

· beneficiaries of transactions conducted by professional intermediaries, such as Stock Brokers, Chartered Accountants, Solicitors, etc., as permitted under the law, and

· any person or entity connected with a financial transaction which can pose significant reputational or other risks to the bank, say, a wire transfer or issue of a high value demand draft as

a single transaction.

1.1 General

Policy for general management of the branches

Banks' systems should be oriented towards providing better customer service and they should periodically study their systems and their impact on customer service. Banks should have a Board

approved policy for general management of the branches which may include the following aspects:-

(a) providing infrastructure facilities by branches by bestowing particular attention to providing adequate space, proper furniture, drinking water facilities, with specific emphasis on

pensioners, senior citizens, disabled persons, etc.

(b) providing entirely separate enquiry counters at their large / bigger branches in addition to a regular reception counter.

(c) displaying indicator boards at all the counters in English, Hindi as well as in the concerned regional language. Business posters at semi-urban and rural branches of banks should also be

in the concerned regional languages.

(d) posting roving officials to ensure employees' response to customers and for helping out customers in putting in their transactions.

(e) providing customers with booklets consisting of all details of service and facilities available at the bank in Hindi, English and the concerned regional languages.

(f) use of Hindi and regional languages in transacting business by banks with customers, including communications to customers.

(g) reviewing and improving upon the existing security system in branches so as to instil confidence amongst the employees and the public.

(h) wearing on person an identification badge displaying photo and name thereon by the employees.

(i) Periodic change of desk and entrustment of elementary supervisory jobs.

(j) Training of staff in line with customer service orientation. Training in Technical areas of banking to the staff at delivery points. Adopting innovative ways of training / delivery

ranging from job cards to roving faculty to video conferencing.

(k) visit by senior officials from Controlling Offices and Head Office to branches at periodical intervals for on the spot study of the quality of service rendered by the branches.

(l) rewarding the best branches from customer service point of view by annual awards/running shield.

(m) Customer service audit, Customer surveys.

(n) holding Customer relation programmes and periodical meetings to interact with different cross sections of customers for identifying action points to upgrade the customer service with

customers.

(o) clearly establishing a New Product and Services Approval Process which should require approval by the Board especially on issues which compromise the rights of the Common Person.

(p) appointing Quality Assurance Officers who will ensure that the intent of policy is translated into the content and its eventual translation into proper procedures.

2. Customer Service: Institutional Framework

Need for Board's involvement

Matters relating to customer service should be deliberated by the Board to ensure that the instructions are implemented meaningfully. Commitment to hassle-free service to the customer at

large and the Common Person in particular under the oversight of the Board should be the major responsibility of the Board.

2.1 Customer Service Committee of the Board

Banks are required to constitute a Customer Service Committee of the Board and include experts and representatives of customers as invitees to enable the bank to formulate policies and assess

the compliance thereof internally with a view to strengthening the corporate governance structure in the banking system and also to

.bring about ongoing improvements in the quality of customer service provided by the banks.

2.1.1 Role of the Customer Service Committee

Customer Service Committee of the Board, illustratively, could address the following:-

· formulation of a Comprehensive Deposit Policy

· issues such as the treatment of death of a depositor for operations of his account

· product approval process with a view to suitability and appropriateness

· annual survey of depositor satisfaction

· tri-enniel audit of such services.

Besides, the Committee could also examine any other issues having a bearing on the quality of customer service rendered.

2.1.2 Monitoring the implementation of awards under the Banking Ombudsman Scheme

The Committee should also play a more pro-active role with regard to complaints / grievances resolved by Banking Ombudsmen of the various States.

The Scheme of Banking Ombudsman was introduced with the object of enabling resolution of complaints relating to provision of banking services and resolving disputes between a bank and its

constituent through the process of conciliation, mediation and arbitration in respect of deficiencies in customer service. After detailed examination of the complaints / grievances of

customers of banks and after perusal of the comments of banks, the Banking Ombudsmen issue their awards in respect of individual complaints to redress the grievances. Banks should ensure that

the Awards of the Banking Ombudsmen are implemented expeditiously and with active involvement of Top Management.

Further, with a view to enhancing the effectiveness of the Customer Service Committee, banks should also :

.

a) place all the awards given by the Banking Ombudsman before the Customer Service Committee to enable them to address issues of systemic deficiencies existing in banks, if any, brought out

by the awards; and

b) place all the awards remaining unimplemented for more than three months with the reasons therefor before the Customer Service Committee to enable the Customer Service Committee to report

to the Board such delays in implementation without valid reasons and for initiating necessary remedial action.

2.1.3 Board Meeting to Review and Deliberate on Customer Service

Banks are advised to review customer service / customer care aspects in the bank and submit a detailed memorandum in this regard to the Board of Directors, once every six months and initiate

prompt corrective action wherever service quality / skill gaps have been noticed.

2.2 Standing Committee on Customer Service

The Committee on Procedures and Performance Audit of Public Services (CPPAPS) examined the issues relating to the continuance or otherwise of the Ad hoc Committees and observed that there

should be a dedicated focal point for customer service in banks, which should have sufficient powers to evaluate the functioning in various departments. The CPPAPS therefore recommended that

the Ad hoc Committees should be converted into Standing Committees on Customer Service.

On the basis of the above recommendation, banks are required to convert the existing Ad hoc Committees into a Standing Committee on Customer Service. The Ad hoc Committees when converted as a

permanent Standing Committee cutting across various departments can serve as the micro level executive committee driving the implementation process and providing relevant feedback while the

Customer Service Committee of the Board would oversee and review / modify the initiatives. Thus the two Committees would be mutually reinforcing with one feeding into the other.

The constitution and functions of the Standing Committee may be on the lines indicated below :-

.



i) The Standing Committee may be chaired by the CMD or the ED and include non-officials as its members to enable an independent feedback on the quality of customer service rendered by the

bank.

ii) The Standing Committee may be entrusted not only with the task of ensuring timely and effective compliance of the RBI instructions on customer service, but also that of receiving the

necessary feedback to determine that the action taken by various departments of the bank is in tune with the spirit and intent of such instructions.

iii) The Standing Committee may review the practice and procedures prevalent in the bank and take necessary corrective action, on an ongoing basis as the intent is translated into action only

through procedures and practices.

iv) A brief report on the performance of the Standing Committee during its tenure indicating, inter alia, the areas reviewed, procedures / practices identified and simplified / introduced may

be submitted periodically to the Customer Service Committee of the Board.

With the conversion of the Ad hoc Committees into Standing Committees on Customer Service, the Standing Committee will act as the bridge between the various departments of the bank and the

Board / Customer Service Committees of the Board.

2.3 Branch Level Customer Service Committees

Banks were advised to establish Customer Service Committees at branch level. In order to encourage a formal channel of communication between the customers and the bank at the branch level,

banks should take necessary steps for strengthening the branch level committees with greater involvement of customers. It is desirable that branch level committees include their customers

too. Further, as senior citizens usually form an important constituent in banks, a senior citizen may preferably be included therein. The Branch Level Customer Service Committee may meet at

least once a month to study complaints/ suggestions, cases of delay, difficulties faced / reported by customers / members of the Committee and evolve ways and means of improving customer

service.

The branch level committees may also submit quarterly reports giving inputs / suggestions to the Standing Committee on Customer Service thus enabling the

.

- 7 -

Standing Committee to examine them and provide relevant feedback to the Customer Service Committee of the Board for necessary policy / procedural action.

2.4 Nodal department / official for customer service

Each bank is expected to have a nodal department / official for customer service in the Head Office and each controlling office, with whom customers with grievances can approach in the first

instance and with whom the Banking Ombudsman and RBI can liaise.

3. Board approved policies on Customer Service

Customer service should be projected as a priority objective of banks along with profit, growth and fulfilment of social obligations. Banks should have a Board approved policy for the

following:

3.1 Comprehensive Deposit Policy

Banks should formulate a transparent and comprehensive policy setting out the rights of the depositors in general and small depositors in particular. The policy would also be required to

cover all aspects of operations of deposit accounts, charges leviable and other related issues to facilitate interaction of depositors at branch levels. Such a policy should also be explicit

in regard to secrecy and confidentiality of the customers. Providing other facilities by "tying-up" with placement of deposits is clearly a restrictive practice.

3.2 Cheque Collection Policy

Code of Bank’s Commitment to Customers January 2018

Code of Bank’s Commitment to Customers January 2018

Referance BANKING CODES AND STANDARDS
BOARD OF INDIA
www.bcsbi.org.in

1.1 Objectives of the Code
The Code has been developed to:
a. promote good and fair banking practices by setting minimum
standards in our dealings with you;
b. increase transparency so that you can have a better understanding
of what you can reasonably expect from us;
c. encourage market forces, through competition, to achieve higher
operating standards;
d. promote a fair and cordial relationship between you and your bank;
e. foster confidence in the banking system;
f. promote safe and fair customer dealing in case of banking in a
digitized environment;
g. increase awareness of customers and to enhance customer
protection.
The standards of the Code are covered by the Key Commitments in
Chapter 2.
2
Code of Bank’s Commitment to Customers – January 2018
1.2 Application of the Code
This Code applies to all the products and services listed below, whether
they are provided by our branch or agents acting on our behalf, whether
across the counter, over the phone, by post, through interactive electronic
devices, on the internet or by any other method. However, all products
discussed here may or may not be offered by us.
a. Current accounts, savings accounts, term deposits, recurring
deposits, PPF accounts and all other deposit accounts;
b. Payment services such as pension, payment orders, remittances by
way of demand drafts, wire transfers and all electronic transactions
e.g. RTGS, NEFT, IMPS, UPI;
c. Banking services related to Government transactions;
d. Demat accounts, Equity, Government bonds;
e. Indian currency notes / coins exchange facility;
f. Collection of cheques, safe custody services, safe deposit locker
facility;
g. Loans, overdrafts and guarantees;
h. Foreign exchange services including money changing;
i. Third party insurance and investment products marketed through
our branch and / or our authorised representatives or agents;
j. Card products including credit cards, debits cards, ATM cards,
smart cards and POS services (including credit cards offered by our
subsidiaries / companies promoted by us);
k. Digital Products such as e-wallet, Mobile Banking, internet banking,
UPI, BHIM, Aadhaar Pay.
The meanings of key words appearing in bold black have been given in
the Glossary.
2. KEY COMMITMENTS
2.1 Our Key Commitments to you
2.1.1 Right to Fair Treatment
Act fairly and reasonably in all our dealings with you by:
3
a. Providing minimum banking facilities of receipt and payment of
cash / cheques, remittances, exchange of soiled notes, etc. at the
bank’s counter and also providing cashless transactions through
alternate delivery channels.
b. Meeting the commitments and standards set in this Code, for the
products and services we offer, and in the procedures and practices
we follow.
c. Making sure our products and services meet relevant laws and
regulations in letter and spirit and are appropriate to your needs
and in line with the banking scenario, including digital banking.
d. Ensuring that our dealings with you rest on ethical principles of
integrity and transparency.
e. Offering digital banking and payment systems in a secure,
convenient and robust technological environment.
f. Not discriminating against you on the basis of age, race, gender,
marital status, religion, disability or financial status when offering
and delivering our products and services.
g. Promoting good and fair banking practices by setting minimum
standards in all dealings with you.
h. Promoting a fair and equitable relationship with you.
i. Training our staff attending to you adequately and appropriately and
ensuring that our staff attends to you promptly and courteously and
to deal quickly and sympathetically with things that may go wrong
by correcting mistakes and handling your complaints expeditiously.
2.1.2 Right to Transparency, Fair and Honest Dealing
We will help you to understand how our financial products and services
work by:

Banking codes rules

1. Title These Rules may be called the Banking Code Rules. 2. Definitions In these Rules - a. 'BCSBI' means the Banking Codes and Standards Board of India; b. 'Board' means the Governing Council of the Banking Codes and Standards Board of India (BCSBI); c. 'Code' means the Code of Bank's Commitment to Customers, as amended from time to time; d. 'Code Compliance Officer' means an employee of a Member appointed as such in accordance with the requirements of these Rules; e. 'Compliance Policy' means the policy set out in Chapter II of these Rules; f. 'Covenant' means the Covenant as in Form A of these Rules; g. ' Disciplinary Procedure' means the disciplinary procedures set out in Chapter III of these Rules; h. 'Executive' means the Chief Executive Officer of the BCSBI; i. 'Member' means a bank which has been admitted as a member of the BCSBI in terms of Chapter I of these Rules. CHAPTER I - MEMBERSHIP 3. Eligibility for Membership 3.1 The applicant must be a bank in India included in Schedule II to the Reserve Bank of India Act, 1934. 3.2 The applicant must agree to adhere to the Code and sign the Covenant in Form A. 3.3 The applicant must pay a non-refundable registration fee of Rs.10,000/- (Rupees ten thousand only) to the BCSBI. 4. Application for Membership 4.1 Application for membership of the BCSBI shall be made in Form B. 4.2 The Chief Executive Officer shall place the application within 30 days of its receipt before the Board. 4.3 The decision of the Board for admitting the applicant as member or rejecting the application shall be communicated to the applicant within 45 days from the date of receipt of the application. 4.4 The communication for admission shall state the membership fee payable by the applicant for the first year, which it shall pay within thirty days from the date of the receipt of the said communication. 4.5 The applicant whose application is rejected may make a representation to the Board within 30 days from the date of receipt of communication of rejection. 4.6 The Board may, if it considers necessary, afford an opportunity of hearing to the applicant. 4.7 The decision of the Board regarding the admission of the applicant to the membership of the BCSBI shall be final. 5. Membership Fees 5.1 Membership fees payable by Members shall be in proportion to their gross domestic assets as on March 31, of the previous year and shall be of such amount, as the Board may determine as payable by each Member. Provided that the Board may prescribe a minimum fee that each Member shall be liable to pay. 5.2 Membership fee for the first year shall be paid as stated in Rule 4.4. 5.3 Membership fee for the subsequent years shall be paid annually in advance in respect of each financial year commencing April 1 within 30 days of the date of the invoice issued by the Executive. 5.4 Failure to pay annual membership fee within the specified time shall incur a charge of interest at the rate of 2 percent per annum above the Bank Rate from the date it is payable till the date of payment. Provided where a Member does not pay the membership fee together with interest due thereon for six months from the date of invoice, the Board shall have a right to cancel membership of the bank without any further notice in the matter. 5.5 Membership fee shall not be liable to be refunded on cessation of membership whether on account of the Member's voluntary withdrawal or on cancellation by the Board or for any reason whatsoever 5.6 Voluntary withdrawal of membership by the Member or its cancellation by the Board shall not prejudice the right of the Board to institute any investigation or disciplinary proceedings within three months of such withdrawal/ cancellation or the right to continue any investigation or disciplinary proceedings following such withdrawal/cancellation 6. Obligations of the Member (a) A Member shall provide the BCSBI with such information as the BCSBI may require from it from time to time to discharge its function of monitoring compliance with the Code. (b) Authorised representatives of the BCSBI shall be entitled to visit the premises of any Member to verify and gather such information deemed necessary for monitoring compliance with the Code. (c) The Member shall cooperate with the authorised representatives of the BCSBI visiting the bank. (d) Incognito visits may also be undertaken to the premises of the Member. (e) Member shall publish in its Annual Report sanctions imposed by the BCSBI. 7. Obligations of the BCSBI

Wednesday, 11 July 2018

BCSBI Lending

BCSBI ::

Lending::

Each bank has its own Loan policy, approved by its Board, based on the guidelines
issued by the Reserve Bank of India. Banks are expected to base their lending
decisions on a careful and prudent assessment of the financial position and repaying
capacity of the applicant, besides other important criteria.
What information is a bank required to give when one approaches them for a
loan?
Banks, along with the loan application form are required to provide full
information about the interest rates applicable, whether floating or fixed as
also fees and charges payable for processing, penal rate of interest for delayed

BCSBI

Banking Codes and Standards Board of India (BCSBI)::

In November 2003, Reserve Bank of India (RBI) constituted the Committee on Procedures and Performance Audit of Public Services under the Chairmanship of Shri S.S.Tarapore (former Deputy Governor) to address the issues relating to availability of adequate banking services to the common person. The mandate to the Committee included identification of factors that inhibited the attainment of best customer services and suggesting steps to improve the quality of banking services to individual customers. The Committee felt that in an effort to continuously upgrade the package of services that banks offered to their customers, there was a need for benchmarking of such services. After an in-depth study at the grass-roots level, the Committee concluded that there was an institutional gap for measuring the performance of banks against a bench mark reflecting the best practices (Code and Standards). Therefore, the Committee recommended setting up of the Banking Codes and Standards Board of I ndia (BCSBI). BCSBI was set up to ensure that the common person as a consumer of financial services from the banking Industry is in no way at a disadvantageous position and really gets what he/she has been promised.

The Scheme of Banking Ombudsman, which has been functioning for quite some time, does not look into systemic issues with a view to enforcing a prescribed quality of service. Ideally, such a function should be performed by a Self-Regulatory Organisation (SRO) but in view of the existing framework of the banking sector in India, it was felt that an independent, autonomous Board will be best suited for the function. Therefore, Dr. Y.V. Reddy, Governor, Reserve Bank of India, in his Monetary Policy Statement (April 2005) announced setting up of the Banking Codes and Standards Board of India in order to ensure that a comprehensive code of conduct for fair treatment of customers was evolved and adhered to.

Friday, 6 July 2018

BCSBI Important Notes


                               INTRODUCTION
BCSBI:This is a voluntary Code, which sets minimum standards of banking
practices for banks to follow when they are dealing with individual
customers. It provides protection to you and explains how banks are
expected to deal with you for your day-to-day operations.
The Code does not replace or supersede regulatory or supervisory
instructions of the Reserve Bank of India (RBI) and we will comply with
such instructions/directions issued by RBI from time to time. Provisions
of the Code may set higher standards than what is indicated in the
regulatory instructions and such higher standards will prevail as the Code
represents best practices voluntarily agreed to by us as our commitment
to you.
In the Code, ‘you’ denotes the customer and ‘we’, the bank the customer
deals with.
1.1 Objectives of the Code
The Code has been developed to:
a. promote good and fair banking practices by setting minimum
standards in dealing with you
b. increase transparency so that you can have a better understanding
of what you can reasonably expect of the services
c. encourage market forces, through competition, to achieve higher
operating standards
d. promote a fair and cordial relationship between you and your bank
e. foster confidence in the banking system.
The standards of the Code are covered by the key commitments in Section 2.
1.2 Application of the Code
This Code applies to all the products and services listed below, whether
they are provided by branches or subsidiaries, agents acting on our behalf,
across the counter, over the phone, by post, through interactive electronic
devices, on the internet or by any other method. However, all products
discussed here may or may not be offered by us.
a. Current accounts, savings accounts, term deposits, recurring
deposits, PPF accounts and all other deposit accounts
3
b. Payment services such as pension, payment orders, remittances by
way of Demand Drafts, wire transfers and all electronic transactions
e.g. RTGS, EFT, NEFT

Code of Bank’s Commitment to Micro and Small Enterprises


Code of Bank’s Commitment to Micro and Small Enterprises – August 2015

                                              Introduction

This Code sets the minimum standards of banking practices that banks
will follow when they are dealing with Micro and Small Enterprises
(MSEs) as defined in the Micro, Small and Medium Enterprises
Development (MSMED) Act, 2006. It provides protection to you and
explains how banks are expected to deal with you in your day-to-day
operations and in times of financial difficulty.
The Code does not replace or supersede regulatory or supervisory
instructions issued by the Reserve Bank of India (RBI) and we will comply
with such instructions / directions issued by the RBI from time to time.
The provisions of the Code may have set higher standards than those
prescribed in the regulatory or supervisory instructions and such higher
standards will prevail, as the Code represents best practices agreed to
by us as our commitment to you.
In the Code, ‘you’ denotes the MSE Customer and ‘we’, the bank that
you deal with.
1.1 Objectives of the Code
The objectives of the Code are –
a. To give a positive thrust to the MSE sector by providing easy access
to efficient and appropriate banking services.
b. To promote good and fair banking practices by setting minimum
standards for dealings with you.
c. To increase transparency so that you can have a better understanding
of what you can reasonably expect of the services.
d. To improve our understanding of your business through effective
communication.
e. To encourage market forces, through competition, to achieve higher
operating standards.
f. To promote a fair and cordial relationship between you and us.
g. To ensure timely and quick response to your banking needs.
h. To foster confidence in the banking system.
The standards of the Code are covered by the key commitments in
Section 2.

Friday, 22 June 2018

Banking Codes and Standards Board of India (BCSBI)::

Banking Codes and Standards Board of India (BCSBI)::

In November 2003, Reserve Bank of India (RBI) constituted the Committee on Procedures and Performance Audit of Public Services under the Chairmanship of Shri S.S.Tarapore (former Deputy Governor) to address the issues relating to availability of adequate banking services to the common person. The mandate to the Committee included identification of factors that inhibited the attainment of best customer services and suggesting steps to improve the quality of banking services to individual customers. The Committee felt that in an effort to continuously upgrade the package of services that banks offered to their customers, there was a need for benchmarking of such services. After an in-depth study at the grass-roots level, the Committee concluded that there was an institutional gap for measuring the performance of banks against a bench mark reflecting the best practices (Code and Standards). Therefore, the Committee recommended setting up of the Banking Codes and Standards Board of I ndia (BCSBI). BCSBI was set up to ensure that the common person as a consumer of financial services from the banking Industry is in no way at a disadvantageous position and really gets what he/she has been promised.


The Scheme of Banking Ombudsman, which has been functioning for quite some time, does not look into systemic issues with a view to enforcing a prescribed quality of service. Ideally, such a function should be performed by a Self-Regulatory Organisation (SRO) but in view of the existing framework of the banking sector in India, it was felt that an independent, autonomous Board will be best suited for the function. Therefore, Dr. Y.V. Reddy, Governor, Reserve Bank of India, in his Monetary Policy Statement (April 2005) announced setting up of the Banking Codes and Standards Board of India in order to ensure that a comprehensive code of conduct for fair treatment of customers was evolved and adhered to.

The Banking Codes and Standards Board of India was registered as a society under the Societies Registration Act, 1860 in February 2006. It functions as an independent and autonomous body. Membership of BCSBI is voluntary and open to scheduled banks. Initially the membership of BCSBI was open to scheduled commercial banks and has now been extended to include Regional Rural Banks and select Urban Co-operative Banks.

The general superintendence, direction and control of the affairs and funds of the Society is vested in the Governing Council (constituted by RBI) consisting of members drawn from different disciplines such as banking, economics, service etc. The first Governing Council relinquished office in December 2011 after which a new Governing Council was constituted.

BCSBI

BCSBI ::

Lending::

Each bank has its own Loan policy, approved by its Board, based on the guidelines

issued by the Reserve Bank of India. Banks are expected to base their lending

decisions on a careful and prudent assessment of the financial position and repaying

capacity of the applicant, besides other important criteria.

What information is a bank required to give when one approaches them for a

loan?

Banks, along with the loan application form are required to provide full

information about the interest rates applicable, whether floating or fixed as

also fees and charges payable for processing, penal rate of interest for delayed

payments, conversion charges for switching loans from fixed to floating rates

and vice-versa, existence of any interest reset clause, time by which a decision

on the application will be conveyed to the applicant and any other matters

which will affect your interest as a borrower.